The Buffalo Road workshop the other workshops send people to

We've been on this strip in Gladesville for a long time — a family business, owner-operated, the kind of place where the person who quotes the job is the person who does it. A fair few of our customers were sent here by other mechanics. We're fine with that. It's the best advertising there is.

Auto electrical work is mostly patience: find the real fault, fix it properly, charge for the time it actually took. Sometimes that means repairing a seat motor instead of selling you a new one, or spotting the undersized wire someone else fitted. People remember that — and they come back with their second car.

• Find the real fault first

  Electrical gremlins get traced properly — not fixed by swapping parts until the bill hurts.

• Repair before replace

  If a part can be fixed properly, it gets fixed. Customers mention it in the reviews by name.

• Charge for the time it took

  Fair pricing is the single most common theme across 91 Google reviews.